Refund Policy

1. Introduction

Welcome to Dearie Digital! We aim to provide you with high-quality products and services. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made through our website, www.deariedigital.com. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1. Digital Products: Refunds are generally not provided for digital products, such as downloadable software, templates, or digital content, unless there is a specific guarantee or warranty associated with the product.

2.2. Physical Products: For physical products, we offer refunds under the following conditions:

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 8days of receiving the product. We will provide instructions for returning the item, and upon receipt and verification, we will issue a refund or send a replacement product at no additional cost.

b. Shipping Errors: If you receive the wrong product due to an error on our part, please contact us within 7 days of receiving the product. We will provide instructions for returning the incorrect item, and upon receipt and verification, we will issue a refund or send the correct product at no additional cost.

3. Refund Request Process

To request a refund, follow these steps:

3.1. Contact Us: Send an email to Chas@DearieDigital.com with the subject line “Refund Request – [Order Number].” In your email, please provide the following information:

• Your name.
• Contact information.
• Order number.
• Reason for the refund request.
• For physical products, attach clear photos of any defects or damage.

3.2. Wait for Confirmation: We will review your request and respond to you within seven business days with instructions on how to proceed.

3.3. Return the Product: If applicable, follow the return instructions provided. You will be responsible for the cost of return shipping unless the refund is due to a defect, damage, or a shipping error on our part.

3.4. Processing Time: Once we receive the returned product and verify the issue, we will process your refund. Refunds may take up to 14 business days to appear in your account, depending on your payment method and financial institution.

4. Non-Refundable Items

Certain items are generally non-refundable, including:

4.1. Services: Fees paid for services, such as consulting or customization services, are non-refundable unless otherwise specified in a separate agreement.

4.2. Digital Products: As mentioned in Section 2.1, digital products are typically non-refundable, unless a specific guarantee or warranty applies.

5. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with the effective date indicated at the top.

6. Contact Us

If you have any questions or need further clarification about our refund policy, please contact us at Chas@DearieDigital.com.

By making a purchase on www.deariedigital.com, you agree to the terms and conditions of this Refund Policy. If you do not agree with these terms, please refrain from making a purchase on our website.

Thank you for choosing Dearie Digital.